Refund policy
At zoly.shop, operated by Patito Box GmbH, we want you to feel confident when making a purchase. If something isnβt right, weβre here to help.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible:
- Items must be unused, unworn, and in original condition
- All original packaging must be included
- Proof of purchase is required
Certain items may not be eligible for return (such as hygiene-related products or customized goods).
Return Process
To initiate a return:
- Contact us at info@zoly.shop
- Provide your order number and reason for return
- Wait for confirmation and return instructions
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time may take 5β10 business days depending on your payment provider
Non-Refundable Costs
- Original shipping fees (if applicable) are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photo evidence. We will resolve the issue promptly.